Free Long Jacket Wedding Mother Of The Bride Shipping Custom | Свадьбы и торжества

Product Description

 

 

 

 

 

Size Chart&Color Chart

Sizing or Fit Issues   
As all of our dresses are hand-sewn and customer tailored, the finished gown may vary by approximately 1 inch in the specified measurements.  
To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily. If you find the products are not suitable for you and have questions, you can contact us directly.  
Color Mismatch   
Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background,fabric difference etc. However, if you believe that the item received is in wrong color, please contact us to see if a return or refund is possible. 

The Standard size based on our size table, if you need a custome made dress, the following is our measure guide.

P.S.: measure with undergarments similar to those you will wear with your dress, do not measure over other clothes.

We need the following information for a custom dress: 1. Bust =___cm  2. Waist= ___cm 3. Hips=___cm 4. Waist to floor___cm 5. Shoulder to floor=___cm 6. Height=___cm (without shoes) 7. Shoulder to shoulder___cm 8.Color___ 9. Date of your important day__ 10. Phone Number___

About Shipping

When you place an order, please choose a shipping method and pay for the order including the shipping fee. We will send the items within 20 days once your payment is completed. 
We do not uarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected. Please note that 
buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your 
country. These additional fees may be collected at time of delivery. We will not refund shipping charges for refused shipments. 
The shipping cost does not include any import taxes, and buyers are responsible for customs duties. 

About Return

We do our best to serve our customers the best that we can. 
We will refund you if you return the items within 7days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions.  If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund.  The buyer should try to file a claim with the logistic company to recover the cost of damage or loss. 
The buyer will be responsible for the shipping fees to return the items. 

 
Warranty & Maintenance:  

We offer the 1month free replacement.  Buyers may request for a replacement within 15 days from your receipt of the product. The buyer should return the product in the original conditions to us and should bear the shipping costs for return.   We also provide 12-month free maintenance.  The buyer should return the product in the original conditions to us and should bear the shipping costs for return.  If any part is required to be replaced, the buyer should also pay for the costs of the parts to be replaced.  
Before returning the items, please confirm the return address and the logistics method with us. After you give the items to the logistic company, please send us the tracking number.  As soon as we receive the items, we will repair or exchange them ASAP. 

FAQS

1. What payment methods do you currently accept? 

We currently accept payment via Escrow and Credit/Debit Card, if you want to pay another way, please let us know.

2. How can I check my order status?   

 If you want to track the status of your order, like where is your order, when you will receive your order, whether your order has been dispatched yet, please log in first and click My Orders at any page.

3. How is sales tax paid? 

The product prices you see has already included sales taxes.

Note: please be aware that some countries may charge a customs import duty tax that you may have to pay, please check with your local customs office for further information.

4. Where can you ship to?    

We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.

5. What kind of warranty or guarantee do you offer on your products?   

We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will do detailed check to ensure the high quality and Never on purpose send out damaged or faulty goods.

6. What is your Return Policy?

Customers need to contact us, Customer Service to initiate the return process within 7 days upon receiving your items. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund. However, if the item is not faulty or it is made accordance with the size you ordered but does not fit, please note that we will Not accept your returned item.

7. How much will the shipping cost? 

We have three shipping methods including expedited shipping, standard shipping and super saving shipping. The shipping fee varies from country to country. It also depends on the weight of the items you order. You may place a test order to check the shipping fee.

8. How long is the delivery time?

 Usually it takes 14-16 days to make wedding dresses and 7-11 days to make other dresses since the day you place an order. The shipping time also differs in shipping methods. The fastest shipping - expedited shipping takes 3-6 days for the shipment. The standard shipping takes 6-9 days. The super saver shipping takes 15-30 days for the shipment. The sooner you place an order, the sooner we start preparing your dress. Thank you.

9. How is your different from other online bridal stores?

we goes right to the source to purchase our beautiful gowns. The gowns we sell are of the same high quality as the designers sold in traditional salons and by other online retailers. Although we do not sell “designer” labeled gowns, you still get a beautiful bridal gown, without the designer price.

You may also have these questions:

Q: I was wondering if anyone can tell me weather or not i could get it to fit with being pregnant??? plz get back to me

A: Yes, but it is suggested that you tell us your body size about a month ahead of the wedding. We can make the dress fit your body.

Q: Is your size chart based on UK or USA standard? How is better to order right size?

A: Our size chart is made on our own, different from UK and USA size. You need to check our size chart to choose the right size. You may also refer to our measuring guide to see how to get professional measuring. If you have concerns about the size, we highly suggest you choose the custom size. Please get the professional measurements first and fill in the exact measurements when you place an order.

Q: Could we possibly get color swatches from you to see how the colors would work for this dress?

A:  We understand that it would be hard to choose the color over a computer screen. You are encouraged to order our fabric swatch and feel the fabric and color in reality. We have 1-Piece Fabric Swatch - 28 Color which only needs US$5.99. We also have 28-color with 6-piece fabric swatch, which needs US$26.99.

Q: What if I would like the dress shorter? What measurements should I provide in the custom order fields?

A: You can give us a smaller Hollow to Hem size. Please kindly measure yourself carefully and choose a size that fits you most. We also suggest you tell us that you need the dress shorter in the Special Instructions column at the bottom of the checkout page. Then we will know.  

Q: What if I would like to do some alterations on the dress, like adding the straps or changing the back style? Do I need to pay extra money?

A: Yes you may need to pay extra if you require any alterations on the dress.

Q: If I order this dress in a standard size, can i return it if it does not fit?? Or if I just do not like it?

A: If we send wrong or unmatched dress, we will take all responsibility and give you a top solution to your best satisfaction. We are afraid that return without reason is not acceptable. So please measure your body precisely in accords with our size chart. We offer the Size & Color Guide for your good use. Each dress you order will be made from scratch totally according to your specifications. Our tailors will make the perfect dress for you :)

Q: Hi I would love to order this dress for my wedding in April do you all ship to Trinidad & Tobago in the Caribbean?

A: Yes, we ship worldwide. However, we may need some more specific information about your shipping address. And then you can just add your favorite products to cart, and follow the procedure to fulfill the payment. Then you can just stay at home and wait for your product to come in due course.

 Q: I'm trying to order a dress with knee length in custom size. When I am entering in my measurements as I want this in the Short length and not the long length, I'm still being asked to give the hollow to floor measurements which I do not require. Can you please tell me how I am able to place the order for this in the short length and not the long?

A: For the short dresses, our dressmakers will make the length based on the hollow to hem you fill in. You may also need to fill in the hollow to floor measurement, which can help us calculate your height so that we can ensure making the knee length dress for you. You may refer to our measuring guide to see how to get professionally measuring.

 Q: Hi do you have real stores? Where can I try the dress on? I am a bit nervous to order the dress online without trying it on first..

A:  We are so sorry but we do not have real stores in your place and we just do online business. We make high quality dresses in accordance with the pictures. While shopping online, you can also enjoy more competitive prices. Please feel free to contact us and we are willing to give you some professional suggestions. 

 Q:   Can I place my order over the phone?

A:  For the moment, we only accept orders on line. You can also pay for your order with your credit card, namely, Visa, MasterCard, Discovery and American Express.

 Q:   I placed my order and my payment just was not gone through?

A:   Please do not worry. Log in, click on the order you need help with and specify the payment problems you encountered. We will give you a reply within 24 hours to sort the problems out or give you other methods for payment.

 Q: Dear staff, i would like to know the price of shipping for dresses of yours, or is it free? Thank you in advance.

A: Please understand that the dress is not of Free Shipping. The shipping time and cost depend on your specific address, the weight of the items as well as the shipping method you choose. 

 Q: Can I change the size and color for my dresses after payment?

A:  We can change the size and color for you but you may need to contact us within 24 hours after you complete the payment.

 Q: Hi, how do I order multiple items?

A:  To place the order for multiple items you will have to follow the procedures as below. 1. Log in ;  2. Choose the color, size and add the item into the cart; 3.   Press the button “continue shopping” and the add other items into cart; 4. Check out and pay for the dress. it will guide you with your order.

 Q: I am wondering what "hollow to floor" means, i am hoping to put in the custom order.

A: Hollow to Floor is the length from your hollow (center of the collarbone) to the floor. When you measure it, please take the tape from your front, with bare foot. You should stand upright and your feet should keep together. 

Q: Hi, I am getting married in april next year but i live in australia and would have to get custom fit, would my dress be here in time.

A: Surely we can deliver the dress to you on time. Usually it takes 14-16 days to make wedding dresses and 7-11 days to make other dresses. The fastest shipping just takes 3-6 days for the shipment. We suggest you order your dress about 2 months before your big day. Thanks.

Q: What if I would like to do some alterations on the dress, like adding the straps or changing the back style? Do I need to pay extra money?

A: Yes you may need to pay extra if you require any alterations on the dress.

JOIN US

If you want to sell wedding dress on your own country, we can suppy you all dresses you interested,also provide all the things you need, product list, wedding dress color chart,  sample of cloth fabric, embroidery, applique, Beads and others. You can contact us to get more details.

CONTACT US

If you have any questions please contact us, 

 we will reply you within 24 hours